Shipping Policy – Reliable & Transparent Delivery
At Sports League Store, our mission is to deliver not only high-quality sports merchandise but also a smooth and worry-free shipping experience. We know how important it is for you to receive your order on time and in perfect condition, so every stage of the process is handled with care, precision, and transparency.
Order Preparation
Once your purchase is confirmed, our fulfillment team begins preparing your order immediately. We follow strict quality control and packaging standards to ensure that your items are protected throughout transit. The preparation and initial shipping process typically takes 3 to 5 business days, during which we carefully verify your order details, inspect the product for quality, and package it securely.
When your order is dispatched, you will receive two important updates:
-
A Tracking Code so you can monitor your package’s journey.
-
A photo of your product in its packaging, as proof that your order has been carefully packed and handed over to the carrier.
Estimated Delivery Times
Because our products are manufactured and shipped internationally, the average delivery time is between 7 and 15 business days after dispatch. While we strive to meet or exceed this timeframe, please be aware that certain factors beyond our control may cause delays. These include postal strikes, customs inspections, seasonal high-volume periods, carrier operational delays, and public holidays that impact transportation networks.
Delivery Process
Once your order arrives in your country, it will be handled by the designated local carrier. It is your responsibility to ensure that someone is available at the shipping address to receive the package. The carrier generally makes three delivery attempts. If no one is available during these attempts, your package will be redirected to the nearest post office or carrier facility, where it will be held for 7 calendar days. If the package is not collected within this time, it will be returned to us. In such cases, a shipping fee will be required to resend the order.
Address Accuracy
To avoid delivery issues, it is crucial to provide complete and correct shipping details at checkout. This includes accurate street name, number, postal code, city, and any relevant apartment or suite numbers.
We emphasize that in cases of incorrect or incomplete addresses, the customer will not be eligible for a refund. If the package is returned to us and you wish it to be resent, a new shipping fee of €20.00 will apply. This policy helps us ensure that all customers take extra care in providing accurate delivery information from the start.
Tracking & Updates
Your tracking number allows you to follow your order’s progress from our facility to your doorstep. Updates are provided directly by the carrier, and it may take up to 24 hours after dispatch for tracking information to become visible in the system. In some cases, depending on the destination country and carrier, tracking updates may take slightly longer to appear.
Our Commitment
We value your trust and are committed to making your shopping experience as satisfying as possible. By placing an order with Sports League Store, you acknowledge and agree to the terms outlined in this Shipping Policy. These guidelines are in place to provide clarity, protect our customers, and ensure efficient delivery for every order.
If you have any questions about your shipment or encounter unexpected delays, our Customer Service Team is here to help. You can reach us via email at contactsportsleague@gmail.com or through WhatsApp at +1 (249) 480-6487 during our business hours, Monday to Saturday, from 8 AM to 6 PM.
With our proven processes and commitment to excellence, you can shop confidently knowing that your order will be handled with care, attention, and professionalism—every step of the way.
